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 BELOW ARE THE QUESTIONS WE ARE COMMONLY ASKED!!! 1. Does the hire of tables & chairs include set up? No it doesn’t, this is left up to the customer, but we can offer this service at an additional cost. 2. Do I wash my crockery and glassware before I return it? Yes to the extent that there is no food scraps on the crockery and no liquids left in the glassware i.e. Rinse all table ware before return or an additional fee will be charged. 3. A: Is there a charge to set up my marquee? The basic answer to this is, if it is a structure i.e. Hoecker aluminum frame, the erection and dismantle cost is included in the price (delivery and pickup is still added to this cost) B: If it is a peg and pole type marquee? The erection and dismantle is the customers responsibility. A service to setup and dismantle these marquees is offered at an additional charge. 4. Can I have a floor in my marquee and is the floor level? The marquee floors are laid to the lay of the land, i.e. so if there is a fall of the land the floor will follow. The floor is chocked to ensure all joints are as flush as possible. If the land is level the floor will be level. 6. Is delivery and pick-up included in the hire price? No -The prices quoted for the equipment is for the hire only. Delivery and pick up services can be provided at an additional charge. 7. Is there insurance coverage if there are any damages? NO – The hired good/s remains under the security and protection of the customer until it is returned or picked up. Any damages or non-return of equipment will result in full current replacement costs of goods. 8. Do I return packaging? Yes – all goods hired in boxes and special packages are to be returned in the same way in which they left our warehouse. If not, additional charges will result. 9. What time can I pick up my equipment? All equipment hire prices are based on a weekend hire i.e. Saturday to Monday. But as an added service to you, we allow our customers to pick up equipment any time Friday and return any time the following Monday. Returns or pick-ups outside this time frame are subject to an additional charge. 10. What do I do with the portable toilet waste? Nothing – return the unit to yard or the company will pick it up. The unit hire includes waste disposal by our pump out company. 11. Site inspections? We offer no obligation, free site inspections. This is done by our trained staff that can advise you on what they can do in your area. They will also advise you if any additional charges will be included due to excessive carrying, handling or site hazards. i.e. To rear yards, up stairs and general access conditions. 12. Is there a deposit? Yes there is a deposit required upon booking to hold your reservation, once everything is returned, and there are no breakages your deposit will be returned 7 – 10 days after your event. 13. Breakages & missing items? If there are any breakages or missing items additional fees will be charged at the current replacement cost and will be taken out of your deposit. 14. Do we wash the linen? No, a laundry fee is included in the price of linen hire. These FAQS should be read in conjunction with Beavis Party & Event Hire’s terms and conditions stated. | |