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|  BELOW ARE THE QUESTIONS ALWAYS ASKED !!! 1. Does the Hire of Tables & Chairs Include set up? No it doesn’t, this is left up to the customer, but we can offer this service at an additional cost. 2. Do I wash my crockery and glassware before return? Yes to the extent that there is no food stuffs or scraps on crockery and no liquids left in the glassware i.e. Rinse all table ware before return or an additional fee will be charged. 3. A: Is there a charge to set up my marquee? The basic answer to this is, if it is a structure i.e. hoecker aluminum frame, the erection and dismantle cost is included in the price, i.e. delivery and pickup is an additional cost. B: If it is a peg and pole type marquee? The erection and dismantle is the customers responsibilities, again a service to setup and dismantle these marquee is offered at an additional charge. 4. Can i have a floor in my marquee and Is the floor marquee level? Basically our staff are not licensed builders. The marquee floors are laid to the lay of the land, i.e. so if there is a fall of the land the floor will follow. The floor is chocked to make all joints flush as possible. If the land is level the floor will be level. 6. Is Delivery and Pickup included in the hire price? No -The price on our list are for customers to pick up and drop back ONLY. Delivery and pick up services can be required at an additional charge. 7. Is There Insurance coverage if there are any damages? NO – The hired good remain under the security and protection of the customer until returned or picked up. Any Damages or None returned of equipment will result in full current replacement costs of goods. 8. Do I return packaging? Yes – all goods hire in boxes and special packages is to be return in the same i.e. Glasses in cardboard boxes. If not additional charges will result. 9. What Time can I pick up Equipment? All Equipment hire prices are based on a weekend hire i.e. sat am to Sun pm. But as added service to you we allow our customers to pick up equipment any time Friday and return any time the following Monday. Returns or pick ups outside this time frame are subject to an additional charge. 10. What do I do with the Portable Toilet Waste? Nothing – return the unit to yard or the company will pick it up. The unit hire includes waste disposal by our pump out company. 11. Site Inspections? We welcome, No obligations, free site inspections. This is done by our trained staff that can advise on what they can do in your area, If any additional charges that would be included due to excessive carrying, handling and difficulty of equipment delivery. I.e. To rear yards, up stairs and general access conditions. 12. Is there a Deposit? Yes there is a deposit required upon booking to hold your reservation, once everything is returned, and there are no breakages your deposit will be returned in 7 – 10 days after your event. 13. Breakages & Missing Items? Once everything has being checked in if there are any breakages or missing items additional fees will be charged at current replacement cost and will be taken out your deposit. 14. Do we wash the linen? No, a laundry fee is included in the price of linen hire.
These FAQS should be read in conjunction with Beavis Party & Event Hire’s terms and conditions stated. |